Refund & Exchange policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

 


To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at helloluxurious@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  We strongly advise our customers to take your measurements and select your size according to our specific size guides for each clothing item. No exchange will be provided in cases where you have wrongly selected your size and the clothing does not fit you. Exchange will only be provided in cases where we have sent you an incorrect size. Example: You have ordered size S and we have sent you size M. In all cases if you are requesting for a refund or exchange we may require you to send us proof (photos or videos).If you need to exchange it for the same item, send us an email at helloluxurious@gmail.com.

Gifts
Any item that has been offered to you as gift are not refunded.

Shipping
To return your product, please email us for more details.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance.
Feel free to email us at helloluxurious@gmail.com  so that we can resolve your issues at the most convenient way.